A generated link does not open
Open Account -> Generated pages to find your links.
| Problem | What to do |
|---|---|
| You are asked to sign in | Sign in to the Brixies account associated with the API key that generated the link. |
| You are signed in to another account | Switch to the account that owns the link. |
| The link expired or was deleted | Ask your assistant to generate a new link. |
| Brixies reports a membership issue | Check the owning account’s plan in Billing. |
The link expired
Generated links stay active for 24 hours after creation. Opening or copying from a link does not extend its expiry.
Ask your assistant to prepare a new link using the same selection. If the selection is no longer available in the conversation, provide the layout names or IDs again.
Example prompt
Prepare a new copy link for the previously approved Brixies layouts, using the same framework, order and confirmed BEM names. If you no longer have the selection details, ask me for them before proceeding. Do not change my website.
An expired link does not affect layouts you already pasted and saved in Bricks.
See Manage generated pages for more about link expiry and access.
You copied a URL instead of the layouts
Copy link in Generated pages copies the link’s address.
To copy the layout data:
- Open the generated link.
- Click Copy all.
- Wait for the copy confirmation.
- Open your destination page in the Bricks editor.
- Paste with
Cmd+Von macOS orCtrl+Von Windows.
See Generate a copy link for the full workflow.
Copy all reports an error
Read the error message before trying to paste.
If the browser reports that clipboard access is blocked, follow its permission instructions. Use a manual-copy option if the page provides one.
Once the issue is resolved, click Copy all again and wait for confirmation.
If copying still fails, keep the exact error message and note which browser you are using.
Nothing appears when you paste into Bricks
- Confirm that Copy all reported a successful copy.
- Make sure you are editing the destination page in Bricks.
- Close any text field or code editor that currently has focus.
- Select the intended insertion location and paste again.
- Check the Structure panel to see whether the elements were added.
If elements are present but look different, check that the destination site has the framework and dependencies required by the selected layouts.
Check before pasting again. If the elements were already added, another paste may create duplicates.
Your assistant did not return a usable link
If the assistant reports a timeout or an uncertain result, check Account -> Generated pages before asking it to generate another link.
The link may already have been created.
If no new link appears, give the assistant the reported error and ask it to explain the failure before retrying.
Still need help?
Include:
- Your browser and operating system.
- Whether the problem occurs when opening, copying or pasting.
- The exact error message.
- The layout names or IDs.
- Whether the link appears as active in Generated pages.
- Whether any elements were added to Bricks.